Privacy Notice

We welcome you to the Western Robotics Online Store Web Site. At Western Robotics, your privacy and the protection of your personal information is handled with great regard. The following text will inform you on how we use and manage the information collected at our site.

Web Site Visits

Each time you visit Western Robotics’ Web Site, our server automatically recognizes and logs your IP address. An IP address is basically the address of the computer making a request to our web server. No personal information or detail is obtained in this data interchange -a visitor’s browser is not designed to provide this information.

At Western Robotics, logged IP addresses are periodically reviewed and analyzed in an effort to monitor, maintain, and effectively improve our Web site. This information is retained for no other purpose and is not shared outside of Western Robotics.

During a Web site visit, we may ask a customer for contact information (email address, telephone number, fax number and addresses for shipping/billing). This information is collected on a voluntary basis —and only with customer approval.

The Western Robotics Web site contains links to other web sites. Western Robotics does not control or take responsibility for personal information collected on these sites nor is Western Robotics responsible for the accuracy or the content of these sites.

Customer Information

Once you make a purchase or request for other information from Western Robotics, your name, shipping/mailing address, telephone number, email address and fax number are included in our customer file.

This information is used to ensure a quick, efficient flow of products and services to you.

This information may also be used for other purposes as outlined below.

Email Addresses

Email addresses may be used to communicate information of interest to you about Western Robotics. This includes Order Shipment/Tracking Information, Service Change Information or other Western Robotics promotional emails.

Emails may be sent by Western Robotics or an authorized agent working for Western Robotics. All authorized agents operate with a confidentiality agreement.

Email addresses are never rented, sold or traded to third parties.

Other Uses of Customer Information

Customer information is also used for marketing and market research for Western Robotics Ltd.

Western Robotics or an authorized agent working for Western Robotics may complete these activities. All customer information is kept confidential. Western Robotics will share customer information with government agencies if required by law.

Web Site Security

Western Robotics’ site is equipped with Secure Sockets Layer (SSL) technology. SSL protocol was developed by Netscape Communications Corporation to enable encrypted, authenticated communications across the Internet. SSL uses public key encryption mechanisms, one of the strongest encryption methods available to protect data sent over the Internet. SSL provides 3 important services, all using public key techniques: Privacy, Authentication, and Message Integrity. Customer information sent is not discernible to anyone except the recipient.

Browsers that support the SSL encryption technology are called secure browsers. Online orders to Western Robotics must be placed from a secure browser. Your browser will automatically enter the secure mode when you make purchases.

Western Robotics is not liable or responsible for any loss or damage resulting from the use of a browser that is not secure.

When accessing our online order entry system using a secure browser, one can feel secure transmitting credit card or other confidential information sent over the internet.


A "cookie" is a very tiny piece of text we’re asking permission to place on your computer’s hard drive. If you agree, then your browser adds the text in a small file. Each "cookie" has a unique identifier and structure assigned by the sending Web site. Only the originating Web site can access a cookie left behind in a prior session (when you return to that site). Your identity will not become public information on the Internet because you visited our site.

Western Robotics uses "cookies"  to:

  • Allow you to build an order over time, adding components throughout the day or over an extended period of time.
  • Allow you to easily return to the site to retrieve information on previous orders.
  • Maintain a client/server connection or user "state" as you move between pages building an order.
  • Allow you to store your user ID’s.

  • However, no more than 300 "cookies" can be stored by your browser at any one time and no more than 20 can be stored from any one site. If the "cookie" jar is filled, your browser will automatically begin deleting the oldest "cookies."

    "Cookies" cannot enable the web server to read from your hard drive, get your email address against your will, destroy files on your computer, create executable programs, or obtain sensitive information about you. "Cookies" from one site cannot be read by another site; your information cannot be passed from site to site.

    If you feel that your privacy is being violated by the use of "cookies," they can be erased from your hard drive. However, any links developed with the Web site that sent the "cookies" are lost. In the case of an online order with Western Robotics, the ability to create an order over time, or retrieve an order, would be lost.

    Contact Information

    Please contact us if you have any questions, concerns or comments.

    Western Robotics Ltd.
    #215-12837 76 Avenue
    Surrey, BC, V3W-2V3, Canada
    Phone: 778-565-1332

    Note:  We reserve the right to make changes to our privacy policy at any time without prior notification