Shipping throughout North America
The price of shipping any product from Western Robotics varies, according to the location of the recipient and the size of the order. Each order's shipping charges are calculated during time of purchase, and prominently displayed before each order is finalized.
We do ship internationally. Please note that shipping charges to some countries or regions can be very expensive. We reserve the right to decide if shipping to your destination would be feasible.
If you place the order online, please be aware that shipping costs calculated by our shopping cart may not be accurate. We will contact you immediately to discuss other options that may be available.
We will provide you with the following payment options: money wire transfer (SWIFT), or Credit Card via PayPal (some restrictions apply).
All international orders are quoted in USD. Our preferred method of shipping is by DHL, but we also provide Postal shipping. We are not responsible for any duties or other charges applicable when the order enters your country, regardless of your method of shipping. To obtain a complete quote please contact us and provide us with the following information:
- Product(s) you are interested in purchasing and quantity
- Destination country and / or city
- Method of shipping - DHL or Postal
If you live in local Lower Mainland of BC, Western Robotics will ship the order to your door via a local courier, there must be someone present to accept and sign for the package.
Shipping to a Different Address
We prefer to ship to the billing address of the credit card with which you paid for the order, as long as it is verified by our credit card processor. However, we will ship your order to a different address, as long as the address is within reason, i.e. to your work at our discretion. If we feel that we are not able to accommodate your request, we will call you to discuss other payment options, such as money wire. Once your payment is cleared through our bank, we will ship your order to the address you have requested.
Our Shipping Partners
Western Robotics uses Canada Express Post for orders in Canada. Orders in the U.S.A and internationally are shipped using DHL or Postal services. Please contact us for details for other preferred method of shipments.
Shipping the Order
Shipments via DHL normally take 2-3 days to deliver and Postal deliveries vary from different Countries which can range from 1 week to 4 weeks. Please allow 1-3 days for processing your order. Remember that this is only transit times and does not include the following:
If a product ordered is not in stock, please add 7-10 business days.
If we feel that the order will be delayed by more than 10 business days, we will notify you via email.
If you cancel your order during the times described above, please refer to our return/refund policy below.
Return / Refund Policy
If the order you have received is not to your satisfaction or you have changed your mind, you may exchange it. Western robotics will only accept returns within 30 days of delivery.
You must confirm that the order is correct. Any inaccuracies must be reported to us within 48 hours.
If you cancel your order any time prior to shipping, we reserve the right to charge you a re-stocking fee of 15% on the product only. If your order has been shipped, and it is in transit to you, please contact us immediately. We will try to intercept your order and have it returned to us, however, please be advised that the credit for the order will be issued as per our return/refund policy.
If you refuse delivery of your order, a partial refund will be issued, as per our Return/Refund Policy.
If you need to return or exchange an item, you must request an RMA (Return Merchandise Authorization) please email firstname.lastname@example.org.
Return Conditions and Procedures
All merchandise must be in new condition. All merchandise must be properly packaged. Whenever possible merchandise should be packaged the same way and with the same materials as it was received.
Under no circumstances will Western Robotics accept a return of product that is damaged due to negligence.The products are still your property until they are received and inspected for damage.
When you have returned the order the refund issued will be credited to your original payment method.
The refund will be calculated based on the price of the product only, less freight charges both ways, and less a 15% re-stocking fee. U.S. orders may have other charges applied (if the order is shipped and returned to and from Canada).
You are responsible for shipping the order back at your expense. Any returns arriving at Western Robotics as "Freight Collect" and/or customs fees without documented authorization will be refused delivery. Please note that the product(s) are the customer's responsibility until we inspect for damage and take possession.
There are times when the order must be returned for a full refund. A full refund will be issued for the following reasons:
1.The wrong product was received and Western Robotics is responsible.
2.The product is defective. Proof via photo will be requested or we will request that you return the product for our inspection. You will be responsible for the return shipping charges, and will be reimbursed if the product is found to be faulty or defective.
Please note: it can take up to 2 weeks to process your refund.
If your order has not been fully delivered, please contact us as soon as possible so we can initiate a "trace" with the courier. This is the procedure used to try and locate parcels that have not been delivered. This process can take up to 8 business days. If the package is located, it will be delivered as soon as possible. If the courier is not able to locate the package, we will initiate an insurance claim. In this case, the courier covers the costs to send you exact replacements of what was lost. We will have these replacements shipped to you as soon as possible. In the event of lost shipments, we only replace the order with the exact same product. We cannot provide a refund.
If your order is damaged in some way, you must E-mail us right away. We will request you send us a digital photo of the damage so we can assess the problem.
- If the order was damaged in shipping, then we will begin a claim with the courier. It is important that you keep ALL the packaging material as the courier may want to inspect it. Once the courier has agreed to take responsibility, we will arrange to ship an exact replacement for that damaged part. (We cannot provide a refund.)
- If the damage occurred before we shipped the product and our shipping department is at fault, then we will review the digital photo to determine the cause of the damage. If we agree that the damage occurred before we shipped the order, then we will replace the product or damaged part. (We cannot provide a refund).
If you return your damaged product to our main office at Canada, it will be inspected and digital pictures will be taken for our reference. If you decide to return a damaged order we will issue in-store credit only.